Users Know

Do you have a product? With users?  If you answered “yes” to both of those questions, you have an amazing untapped source for product res...

Over the last few years, I’ve had an increasing number of people ask the same two questions. Specifically I get asked: Where can I find a...

This originally appeared as a guest post on the O'Reilly Programming Blog. I love it when companies test prototypes. Love love love it...

Recently, I've been experimenting with new ways of delivering information about UX for Lean Startups. Yes, this is a very poor excuse fo...

Imagine that I have a product that cures cancer. Sadly, the side effect is that you may lose a few toes. I’ll bet that I would still have a ...

Often, entrepreneurs ask me something to the effect of, “What’s the best way to let new users explore my product?” My answer is almost alw...

I've been excited to see more and more people getting interested in user research and customer development over the past few years. It...