Users Know

I tell people to listen to their customers a lot. It’s kind of my thing. Every so often when I’m explaining how to learn about customer pro...

I recently wrote a post for the O'Reilly Programming Blog called "Mobile First? Not So Fast! Why "flow" and "contex...

I think a critical lesson of the Lean Startup movement is that you have to learn quickly. The “quickly” part of that lesson can lead to a ...

I get asked for a lot of what I call "generic" advice, which I'm not really very good at giving. People will ask questions lik...

I know, I know. Founders and entrepreneurs are already being told that they need to learn how to code, hire, raise money, and get customers....

I write a lot about user research - generally tips and tricks for people who don't have much experience with it. The reason for this sho...

I’m a smart person. I’ve been using the Internet since the early 1990s. I know how to program. I only feel the need to point this out, becau...