Users Know

After my rant last week about product managers , the excellent Joshua Porter ( @bokardo ) made a great point about it. He said, “In my own ...

I talk to a lot of startups, and I've noticed a really troubling trend at some of them. A huge percentage of Product Managers at startu...

I was reading Dave McClure's post about changes to menus (and its not always flattering Hacker News thread) , and I found myself both vi...

Everybody seems to think I'm a user researcher, which is not strictly true. It's true, I write a lot about user research, and I...

As I mentioned on Twitter, I often answer emails that people send me asking questions about UX. I enjoy it. It helps keep me in touch with w...

I mentor a few young designers, which is great, because not only do I know exactly who I want to hire when I’m building a team, but they als...

There has been a lot of discussion in the design world recently about "change aversion." Most of the articles about it seem to be...