Users Know

Everybody seems to think I'm a user researcher, which is not strictly true. It's true, I write a lot about user research, and I...

As I mentioned on Twitter, I often answer emails that people send me asking questions about UX. I enjoy it. It helps keep me in touch with w...

I mentor a few young designers, which is great, because not only do I know exactly who I want to hire when I’m building a team, but they als...

There has been a lot of discussion in the design world recently about "change aversion." Most of the articles about it seem to be...

When I’m talking with startups, they frequently ask me all sorts of questions. I imagine that they’re probably really disappointed when I re...

There is a pretty common fear that people have. They’re concerned that if they ship something that isn’t ready, they’ll get hammered and los...

So, I was talking to a company the other day, and they had just done a major redesign of their product. Unfortunately, as soon as they relea...