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I have another new article in Smashing Magazine's UX section: How Metrics Can Make You a Better Designer. Here's a little sample: ...

I used to do a lot of design and research for companies. Don't get me wrong. I still do design and research, but I’ve recently made a pr...

Check out my guest blog post for KISSmetrics: Why Website Test Results Don’t Always Add Up & What To Do About It! Here's a little ...

Recently, I was lucky enough to be featured in Smashing Magazine's brand new UX section! Smashing is already a fabulous resource for web...

Every startup I’ve ever talked to has too few resources. Programmers, money, marketing...you name it, startups don’t have enough of it. Wh...

A lot of people ask me what sort of research they should be doing on their products. There are a lot of factors that go into deciding which ...

The other day, I posted something I strongly believe on Twitter. A few people disagreed. I’d like to address the arguments, and I’d love to ...