Users Know

If you couldn’t make it to SXSW this year, there was a fantastic, all day lean startup track with talks from lots of lean startup experts. I...

I was talking with a designer about Lean UX. I was explaining that one of the hallmarks of Lean UX is to get a good, but not complete versio...

I have written about qualitative vs quantitative research before, but I still get a lot of questions about it. To answer some of those quest...

You and your customer have very different sets of information. This shouldn’t come as a surprise to you, since by now it should be obvious t...

I frequently get asked by startups to simplify products. In general, companies are fantastic at coming up with great feature ideas, but they...

For those very, very few (ok, none) of you who read my blog but don't read Eric Ries's blog, Startup Lessons Learned , I have some e...

As you all know by now, I’m a huge proponent of qualitative user testing. I think it’s wonderful for learning about your users and product. ...