Users Know

If you watch a few user tests, there’s an excellent chance that, at some point, the user will point at some element of the product and ask, ...

I spend a huge amount of my time trying to make things easier to use. Most of the time, the problem with products isn’t the idea, it’s that ...

When I first started designing, it was a lot harder to know what I got right. Sure, we ran usability tests, and we looked generally at thing...

A lot of people recently have asked me about the new crop of user testing tools available on the internet. One specific tool that comes up ...

Obviously, I find UX to be incredibly important. And these days, I’m finding more and more people who agree with me. Unfortunately, in man...

A project I’ve been working on recently should really be featured in all books on agile and lean design. I’ve found that many projects and c...

After my talk at Web 2.0 Expo on combining qualitative research, quantitative metrics, and design vision for better products, there were som...