Users Know

When I first started designing, it was a lot harder to know what I got right. Sure, we ran usability tests, and we looked generally at thing...

A lot of people recently have asked me about the new crop of user testing tools available on the internet. One specific tool that comes up ...

Obviously, I find UX to be incredibly important. And these days, I’m finding more and more people who agree with me. Unfortunately, in man...

A project I’ve been working on recently should really be featured in all books on agile and lean design. I’ve found that many projects and c...

After my talk at Web 2.0 Expo on combining qualitative research, quantitative metrics, and design vision for better products, there were som...

Once upon a time, I worked with a company that was addicted to interstitials. Interstitials, for those of you who don’t know the term, are w...

I talk to a lot of designers. We’re all different kinds of designers: visual, interaction, user experience, information, blah blah blah, but...