Users Know

I'm going to let you in on a little secret. I don't always do what's best for users. I know, I know. This is a horrible thing fo...

A few weeks ago, I was talking to the head of a small company about next steps. His company had a product with many happy, paying customers,...

I work with a lot of startup founders who are extremely excited about their products. This is unsurprising, since nobody in their right mi...

I’ve been thinking a lot lately about visual design. A few weeks ago, at the Startup Lessons Learned conference, somebody asked how import...

One thing I hear a lot from startups that don't want to bother with design is, "But design will slow us down!" They're su...

There are a lot of things to pay attention to when you’re launching a new feature. This post is going to cover a few of the questions that y...

This post is for all of you lucky enough to have a product with real users. Way back before you had users, or even a product, you probably w...