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Wednesday, September 23, 2009

Improving the ROI for Your User Research

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This post originally appeared on the Sliced Bread Design blog . So, you decided to do some user research in order to find out where you c...
Wednesday, September 16, 2009

Why I Hate Paper Prototypes

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This post originally appeared on the Sliced Bread Design blog . Ok, maybe hate is a little strong. Paper prototypes and sketches have the...
Friday, September 11, 2009

6 Stupid Excuses for Not Getting Feedback

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This post originally appeared on the Sliced Bread Design blog . Almost every company I talk to wants to test their products, get customer...
Monday, August 17, 2009

5 Things People Get Wrong When Talking to Users

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This post originally appeared on the Sliced Bread Design blog . I was talking to an engineer the other day who was describing his startup...
Thursday, May 21, 2009

A/B and Qualitative User Testing

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Recently, I worked with a company devoted to A/B testing. For those of you who aren't familiar with the practice, A/B testing (sometimes...
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About Me

Laura Klein
Silicon Valley, California, United States
Users Know is devoted to helping you get to know your users and create better products. Please follow me on Twitter at http://twitter.com/lauraklein
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