Users Know

Imagine that I have a product that cures cancer. Sadly, the side effect is that you may lose a few toes. I’ll bet that I would still have a ...

Often, entrepreneurs ask me something to the effect of, “What’s the best way to let new users explore my product?” My answer is almost alw...

I've been excited to see more and more people getting interested in user research and customer development over the past few years. It...

I wrote this post for the O'Reilly Programming Blog. Here's an excerpt: As a consultant, I’ve talked to a lot of startups who hav...

I tell people to listen to their customers a lot. It’s kind of my thing. Every so often when I’m explaining how to learn about customer pro...

I recently wrote a post for the O'Reilly Programming Blog called "Mobile First? Not So Fast! Why "flow" and "contex...

I think a critical lesson of the Lean Startup movement is that you have to learn quickly. The “quickly” part of that lesson can lead to a ...