Users Know

There’s a lot of advice about how to do great user research. I have some pretty strong opinions about it myself. But, as with exercise, t...

In a recent post on TechCrunch , Penelope Trunk tells us (again) that most women don’t want to do startups. First, I’d like to extend that...

Recently, I’ve been trying to teach startups how to do their own user research. I’ve noticed that I teach a lot of the same things over and ...

I’ve been building interfaces for a very long time, and I can tell you that the number of times I’ve had to solve a completely new and unusu...

I recently published another article in Smashing Magazine. This one is titled Idiots, Drama Queens, and Scammers - Improving the Customer Ex...

I have another new article in Smashing Magazine's UX section: How Metrics Can Make You a Better Designer. Here's a little sample: ...

I used to do a lot of design and research for companies. Don't get me wrong. I still do design and research, but I’ve recently made a pr...